Operational Audit

How operational management system standards put state-of-the-art practices within the reach of all organization. SALINA management system allows your organization to pilot effectively your operation in order to meet your guests’ expectation.

When organizations meet operational problem, just because "our way of doing things" is probably not written down, but all in the head of the managers, this organizations won’t deliver consistent qualitative services.

To be really efficient and effective, the organization can manage its way of doing things by systemizing it. This ensures that nothing important is left out and that everyone is clear about who is responsible for doing what, when, how, why and where.

Large organizations, or ones with complicated processes, could not function well without management systems. SALINA's management system standards make this good management practice available to organizations of all sizes.

Objective

SALINA is experienced operational auditor and support organization to review Room Division and Food & Beverage Departments’ operating procedure. Operational information may be collected through a mix of research methods that include bookkeeping, surveys, interviews, Managers liaison and case studies, for the preparation of Operational Impact Assessments (OIA).

SALINA assist organizations to set objectives from which indicators of impact are determined, and research tools designed in detail that can be self-administrated by Managers. Through an integrated approach to operational auditing our consultants assist organizations assess its social, economic and professional benefits and limitations. In this way, the organization is better able to measure the extent to which it lives up to the shared values and objectives to which it has committed itself.

Process

Operational auditing requires the involvement of stakeholders. This may include employees, clients, contractors, and suppliers interested in the organization. Our team establishes consultation strategies to determine the opinions, attitudes and values of stakeholders and ensure that these are clearly articulated to the organization, so that strategies and action plans may be established to address them.

SALINA operational audit approach

guidance for justifying and evaluating a proposed management system standard project with a view to assessing market relevance,
guidance on the methodology of developing management system standards with a view to ensuring compatibility and enhancing alignment,
guidance on the terminology, structure and common elements of management system standards with a view to ensuring compatibility as well as enhancing alignment and ease of use.

SALINA works with organizations to ensure that the operational audit fits within the organization’s reporting framework by providing clear and succinct information on performance. In this way, the operational audit results can be fed into the organization’s strategic review and planning processes to improve overall performance and operational impact, and provide valuable third-party assessment of operational performance for internal sustainability reporting.

Services include:

Administering of written assessment tool to all members
Data assembly analysis and report
½ day Feedback session
Identification of next steps
Planning session to plan process for renewal

SALINA operational audit includes both a written report and a presentation to the organization's Board of Directors.

SALINA will work closely with your leadership to ensure you receive a successful operational audit with practical advice. We want to help your company achieve its goals efficiently and effectively.

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